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Frequently asked questions

Some of the things people most often ask before getting in touch. Can’t find what you’re looking for? We’re always happy to help.

Questions & answers

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We understand that making a start can feel uncertain. These answers are designed to help.
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Neuroaffirming practice
Neurodiversity is recognised and respected at Santai Psychology as a natural part of human variation. We provide a neuroaffirming environment where all neurodivergent individuals feel understood, valued, and supported.

No, you can book directly without a referral. However, if you’d like to access Medicare rebates, you’ll need a Mental Health Treatment Plan (MHTP) from your GP. You’re welcome to book as a private client without one at any time.

A standard 50-minute consultation is $195.00. Medicare rebates are available for eligible clients with a valid Mental Health Treatment Plan and referral. Bulk billing is not available. Fees for clients accessing services through NDIS, DVA, Workers Compensation, CTP, or EAP are charged according to the relevant funding body’s schedule of fees.

A Mental Health Treatment Plan (MHTP) is a plan your GP prepares that allows you to access Medicare rebates for psychology sessions. If you’re eligible, you may receive a rebate for up to 10 individual sessions per calendar year. Speak with your GP for more information about whether this is right for you.

Yes — appointments are available face-to-face at our Banora Point clinic, via secure video telehealth, or by telephone. Telehealth is a great option if you live remotely, have health concerns, are travelling, or simply prefer the convenience of attending from home. All services are delivered to the same professional and ethical standards regardless of format.

Santai Psychology provides individual therapy and assessments for adolescents and adults aged 13 years and over.

No, Santai Psychology specialises in individual therapy for teenagers and adults aged 13 and over. Services do not include couples counselling, family therapy, court reports, medico-legal assessments, or involvement in active child protection matters.

Your first appointment is simply a chance to begin a conversation. There’s no expectation to share everything at once. Together, we’ll explore what has brought you to therapy, what you’re experiencing, and what you’d like to be different. Therapy moves at a pace that feels comfortable and safe for you — always.

Yes, Santai Psychology provides Autism and ADHD assessments for individuals aged 13 and over. Assessments are tailored to the individual and involve a comprehensive exploration of developmental history, current functioning, strengths, challenges, and lived experiences, followed by a detailed written report. Learn more about assessments here.

Appointments cancelled with less than 24 hours’ notice may incur a cancellation fee of 50% of the appointment cost. We understand that emergencies and unforeseen circumstances arise and will always consider these situations individually and with compassion.